At times it may seem hard.

But if i meet this situation next time in my life, i'll tell myself, to calm down, remind myself, its just a job, and move on.

To the angry family members, tilt your head a little to the front, explain, and say "im so sorry" when you walk in and before you walk out. Thats all, no more third sorry. Cause you're not. you did your job, and if you know you do it well, why bother to say another sorry? two is enough. Two is perfect.

Because the first one is for the patient, the second one is for yourself.